Do I need to get permission from my building management before the Heroes show up?

It depends on your building. We strongly advise that you check with your apartment/condominium manager to determine whether the working permits is required for entry of Heroes to complete your booked service. 

If you require us to provide the necessary details to submit to your apartment/condominium manager, kindly let our Customer Service team know in advance.

You may contact our customer service team on Weekdays (10am - 7pm):

  • Call us at +603-8408 1345 (MY) or +65 8815 3055 (SG);
  • Write to us at;
  • Chat with us on the ServisHero webpage or app chat.


Schedule a cleaning session in Kuala LumpurJohor Bahru or Singapore today. Or, schedule an AC servicing session in Kuala Lumpur or Singapore today! Alternatively, download our app from the App Store or Google Play to submit a request. 

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