1. Speak to the customer on the phone
Before you take a job with a customer, speak to them on the phone and ask questions about the job. If the customer sounds suspicious or refuses to speak on the phone, you do not have to accept the job. Only accept jobs within your regular working hours.
Trust your intuition: if you don’t feel right about a job, don’t accept it!
2. Tell a friend, family member or colleague
Tell a friend, family member or colleague the following details when you go on a job:
- Date and time
- Expected number of work hours
3. Keep a copy of your important documents with you
Keep a photocopy of a form of identification with you. Acceptable documents are:
- Identification Card (IC)
- Driver’s licence
Also, remember to wear your lanyard and ServisHero ID with the emergency contact numbers.
4. Questions or Concerns
If you have any questions about a job or customer, contact ServisHero at firstname.lastname@example.org.
Please also visit http://help.servishero.com/ for Frequently Asked Questions.
5. Emergency Procedure
In case of an emergency or if you feel your personal safety is threatened, always contact the emergency hotline first.
Please take note of the numbers below:
Emergency Hotline: 999 (all phones) or 112 (mobile phone only)
Emergency Ambulance & Fire: 995