Customer FAQ
Whats included in cleaning services?
What's included in aircon services?
Account FAQ
General ServisHero FAQ
Ordering FAQ
- How much will a general home cleaning session cost?
- Can I request for other services out of the job scope?
- Will the Hero provide the cleaning supplies?
- Can I request for additional hours if the number of hours booked are not enough?
- What does the A/C servicing include?
- What should I do if my A/C requires repair?
Scheduling FAQ
Location FAQ
Payment FAQ
- When am I charged for the service?
- My debit/credit card cannot be accepted, what do I do?
- Can I pay by cash?
- Why am I receiving an SMS from my bank saying my credit card has been authorised and charged even before my service has been completed?
- What is a promo code?
- How do I get a promo code?
Services FAQ
Quote-based Services
- How do I get quotations from Heroes?
- Where are my quotes?
- How do I book a Hero? If I click on the book button, will the Hero call me? Do I have to call the Hero?
- How do I leave a review?
- I booked the wrong Hero by accident. How do I undo this?
- I have a dispute, what do I do?